Another week, another round of bounces

Apparently godaddy has started blacklisting me. (That's rich.) Do any of you know an actual human with the ability to fix this? To the surprise of nobody, their "this is not spam" URL goes unread and un-acknowledged.

host smtp.secureserver.net[72.167.238.29] said: 552 5.2.0 tlRzg1a4wUChi - tlRzg1a4wUChitlS0gcjFz This message has been rejected due to content judged to be spam by the internet community IB212 - If you feel this is in error, please submit a request using the following page. <https://checkspam.secureserver.net/?sid=tlRzg1a4wUChi&mid=tlRzg1a4wUChitlS0gcjFz>

Incident IDs 38224588 and 38278974, for what that's worth, which is apparently nothing.

If you've stopped receiving DNA Lounge announcements or order confirmations, thank your ISP, I guess.

Previously, previously, previously.

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12 Responses:

  1. airdrummer says:

    i've been wrestling with gmail bouncing emails fwded from lusers' bluehost accts to their gmail accts b/c they cant figure out how to pull them & they cant b inconvenienced/bothered to lo access their bluehost mailboxes directly and then expect me to fix it;-/

    so google/isps/et al r now our defacto censors, deciding what we can read:-/
    the intarwebs is feudal if not futile;-}

  2. Alius Ratio says:

    A 552 5.2.0 error is because of an URL attached or in the email. Lot's of times its a third party link that has been included in an email. For what it's worth your mail servers IP doesn't come up on any of the blacklist lists.

    • jwz says:

      I know all of these things, which still leaves me with no way to fix it. Godaddy is the only one bouncing me these days. "Don't include URLs in your calendar mailing" is not solid advice.

      • christopher neitzert says:

        wow, someone said that?
        That is beyond stupid. Almost the stupidest thing i have heard today but not quite.

    • tfb says:

      If that's the problem one solution might be to run some kind of redirecting thing: then the URL that the spam detector sees would be a dnalounge.com one.

      This is a terrible suggestion because it means, at least, one more thing you have to run which you have to maintain for ever. And people might be less likely to pay attention to such links.

  3. Juggle says:

    Ugh, you have my sympathies as that brought back an ugly memory I thought I had suppressed. About 5 years ago they blocked one of our mailservers. Not just blacklisted it - full on blocked it at the firewall. I had to spend a week trying to convince them that yes that was what they had done because they kept sending me to mail ops who kept saying "you're not blacklisted and we have no record of any bad behavior from your IP". To which I had to keep explaining "Great, but our server still can't relay through you because you're blocking at at the network level let me talk to network ops" Only to have network ops say "We don't do that kind of thing you need to talk to mail ops they must be blacklisting you". Finally after a little more than a week of being bounced back and forth they found the block and removed it - but never gave any explanation as to why it was there in the first place while still claiming they never did that kind of blocking.

  4. That also honks.

    I've asked a few people I'm friends with who may know somebody at GoDaddy.

    (I don't personally know anybody who works there. Becauseā€¦ well, "reasons"?)

  5. Jwz, hey i heard about this over on the engine of graft (facebook) from one of our mutuals.

    I got a few 2nd degree contacts over there in their leadership. Let me see if I can get their attention for you.

  6. mandrake says:

    Poke me directly. I'm friends with the GM of productivity group that handles email. Tickets that go into the queue you submitted a ticket into can take a ~48h to process. Chris Neitzert on this thread reached out to me (looks like he also knows merlyn but the name isn't ringing a bell right now so I don't think I know him directly)

    -mandrake

  7. Baker says:

    Jamie, I work at GoDaddy. We are looking into it. We will get back to you promptly.

  8. jwz says:

    Since in this modern world the only way to actually contact tech support is to A) know somebody or B) yell about it on Twitter, here's a twit thread where I find their social media intern to be less than helpful.

    "Please include your GoDaddy customer number". Siiiiigggggghhhhhhhhhh.

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