How Very Web Two Point Doh.

If you've build a web site that allows people to log in and do things, but you have no "Send Feedback" email link -- if your idea of how you your users should communicate with you is, "make a wild-assed guess as to which of the seven pretty head-shots in the sidebar is the one who actually writes code, and then maybe try to find that guy on LinkedIn" -- please just kill yourself now, because you're killing the web.

No, I can't fit my bug report into 140 characters.

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8 Responses:

  1. pavel_lishin says:

    Alternatively, getsatisfaction.com is a pretty miserable way to handle your feedback. It doesn't appear to show whether any given question has been answered by an employee, or resolved at all.

  2. I just tried to send feedback through an always-on, always-connected application. "How courteous," I thought, seeing the "Give feedback" option in the help menu. Upon clicking to submit the feedback form, I was told I "don't seem to have an active internet connection." The rest of the app gives no indication of being disconnected. The only control available was to close the feedback form, thus losing my feedback. Brilliant!

  3. DFB says:

    In the future all email will be pastebin.

  4. Jered says:

    Don't be silly; none of the guys with headshots on the website write code...

    • Art Delano says:

      write code
      still work at the company, having either leapt away to the next hot thing being touted on Ycombinator or else been canned by the CEO some time recently because of "spirit"

  5. AutoJack says:

    This reminds me of how you can't call Twitter. I interviewed there, and never got a followup from the recruiter in spite of an email or two. Since I was unemployed I figured I might as well call, even though I was starting to get the hint, because I was a little irritated not to get any closure after giving them a day out of my life. I called the number in the recruiter's email signature. No answer, no voice mail. Just rang forever. I looked on the web site. There is no phone number anywhere. You can email or snail mail them. Even their *emergency* law enforcement fire page says that you can either snail mail or *fax* them. I finally went for broke and called the number associated with their whois record; it too just rings forever. I pictured them chortling to themselves. "We're redefining how people communicate! We won't even have phones in the office!"

    • 205guy says:

      I guess you failed to redefine how you communicate and they're not interested in you. Don't get me wrong, I don't play twitter either, but I think you would've improved your chances by tweeting "Just had an awesome round of interviews with @twitterHR, and stoked to work there."

      The funny thing, is that that really is redefining how you communicate. You can't send a private tweet, so you have to rephrase your message so that it can go out to the public.

      I wonder if they have some sort of internal private twitter for their work communication. You know, like Yammer, except it works.

      • Zingus J. Rinkle says:

        and If they have an internal private twitter, would it be as painstakingly slow at loading all site features like the public one?