Southwest explained its treatment of Ebbert in a letter to her mother, saying it could remove any passenger "whose clothing is lewd, obscene or patently offensive" to ensure the comfort of children and "adults with heightened sensitivities."
They walked out onto the jet bridge, where Keith told Ebbert her clothing was inappropriate and asked her to change. She explained she was flying to Tucson for only a few hours and had brought no luggage. "I asked him what part of my outfit was offensive," she said. "The shirt? The skirt? And he said, 'The whole thing.'
Keith asked her to go home, change and take a later flight. She refused, citing her appointment. The plane was ready to leave, so Keith relented. He had her pull up her tank top a bit, pull down her skirt a bit, and return to her seat.